Possible trojan files
: If you are not a licensed user, before you do anything else, please make sure that you have updated to the latest ruleset per the instructions at http://www.misec.net/trojanhunter/updating/
. This is to ensure that you don't email us files which are already detected by the latest ruleset.
Please do not email us files unless you have run a full scan with the latest ruleset update. Emailing us files that are already detected will just waste everyone's time.
If you get an alert about one or more "Possible trojan files" being found that indicates that the Advanced Trojan Analyzer has spotted files that it considers suspicious and that could be trojans. TrojanHunter does not automatically clean possible trojan files since there is a chance they could be legitimate files. Instead, please proceed as follows:
- If you are a licensed TrojanHunter user, click on "Submit this file for analysis" to have the file analyzed by our technicians. If the file is indeed a trojan you will get removal instructions back via return email.
- If you are not a licensed user you can still submit the files via email but you will have to do it manually by sending an email with the files attached to firstname.lastname@example.org. However, before you send the email please note the following very important points:
- If TrojanHunter says it has found a possible trojan in the file C:\Windows\xyz.exe then you need to attach the file C:\Windows\xyz.exe to an email and send it to email@example.com. We cannot help you if you don't attach the files that TrojanHunter reports as possible trojans to the email.
- If you don't know how to attach files to an email message, ask any of your local computer gurus how to.
The following information is sent to us when you use the Submit File feature: Your name and email address (so that we can get back to you with the results of the analysis of the files), your TrojanHunter scan report (if the "Include scan report with file submission" box is checked) and the files you have selected for submission. No other information is sent.