Contact Us
Got a question about a review, spotted something that looks out of date, or want to flag an issue with one of the sites we cover? Here's how to reach us and what to expect once you do.
How to reach us
The best way to contact Online Crypto Casino is by email at [email protected]. Send us as much detail as you can — the site name, what page you were on, and what you'd like us to look at — and we'll get back to you as soon as we're able. We read every message that comes in, even if it takes us a little while to reply during busier periods.
What we can help with
We're a review and comparison site, not a casino operator, so there are limits to what we can do directly. Here's a rough guide to what falls inside and outside our lane:
- Review accuracy: if a bonus term, coin list, or licensing detail on one of our pages looks wrong or outdated, tell us — this is exactly the kind of thing we want to correct.
- Site feedback: if you've played at a casino we've reviewed and your experience doesn't match what we've written, we want to hear it. Reader feedback feeds directly into how we keep listings honest.
- General questions: if you're unsure how something in the crypto casino world works — wallets, network fees, provably fair games — ask away, and we'll point you to the right resource where we have one.
- Account or payment issues: we don't hold player funds or manage accounts, so disputes about deposits, withdrawals, or bonus credits need to go directly to the casino's own support team.
- Legal or tax questions: we can explain how things generally work, but for anything specific to your own situation, a licensed attorney or tax professional is the right call, not us.
Before you write in
A few things are worth checking first, since they cover most of the questions we get:
- If your question is about whether crypto gambling sites are lawful where you live, remember that offshore crypto casinos operate in a legal grey area for US players — they're licensed abroad, typically in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator, and availability varies by state. You're responsible for checking your own state's rules before playing anywhere.
- If your question is about problem gambling, self-exclusion, or setting limits, our Responsible Gambling page covers the tools available and includes the National Problem Gambling Helpline, 1-800-GAMBLER, for anyone who needs support.
- If you want to know how we rank and score sites, or who's behind the site, our About Us page explains our approach and editorial standards.
- If you have a question about how our content, cookies, or affiliate relationships work, our Terms and Conditions page has the detail.
A note on what we're not
Online Crypto Casino is an independent research and comparison resource. We don't process deposits or withdrawals, we don't run promotions ourselves, and we can't intervene in a dispute between a player and a casino. Where we link to an operator's offer, that offer's material terms — wagering requirements, eligibility, and any caps — are listed alongside it on the relevant review, and we'd encourage you to confirm current terms directly with the casino before you deposit.
All content on this site is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the operator and applicable state law — and gambling involves real financial risk, including the added volatility of holding and moving cryptocurrency. If gambling stops being fun or starts to feel like a problem, the National Problem Gambling Helpline (1-800-GAMBLER) is available free and confidentially.
Response times
We handle enquiries in the order they arrive and generally aim to reply within a couple of business days. If your message is urgent — for example, you believe a casino is behaving unfairly — please also raise it directly with that casino's support channel, since we're not able to intervene on individual accounts.